Dispatcher

Location: Tampa, Sarasota

DESCRIPTION

Cool Today is a growing company with 3 trades: Air Conditioning/Heating, Plumbing and Electrical Services. We are committed to providing excellent customer service in homes and businesses across Southwest Florida. Poised for continued growth in the years to come, Cool Today has assembled a winning team, of creative and energetic employees, who are dedicated to building lifelong relationships with our customers and in our communities.

We are currently seeking a Dispatcher out of Tampa or Sarasota, to join our team! The Dispatcher is responsible for assuring that customer calls are answered and handled in accordance with service level standard.

  • Multitasking in a high volume, fast paced environment.
  • Ensure technicians are routed properly, at correct locations, and assist as needed.
  • Update Customer on status of the technicians.
  • Discover opportunities within all calls.
  • Schedule Installs and return visits.

MINIMUM QUALIFICATIONS

Must have general knowledge of the service area. Multitask and handle a high volume of calls.

  • Great communication and organizational skills.
  • Minimum 1-year Dispatch/Call Center experience.
  • High School Diploma, advanced degree or equivalent.

Candidates must be able to pass the following pre-employment requirements: Drug Screening -Background Check -MVR Driving Record Check. Cool Today is an Equal Opportunity Employer - EOE AA M/F/Vet/Disability.

Apply Now