Reviews

Stephen very efficient and knowledgeable. Will request Stephen for future visits for all A/ C needs!

Great service and a job well done. Chris was professional, very knowledgeable and courteous .

Donald arrived right on time to service my A/C unit. He was very professional, courteous, friendly and knowledgeable. He also gave me some valuable tips to keep my unit trouble free and functioning properly. I would highly recommend this service.

Today gave great service each time they installed an a/c unit, a filtration system and an electric hot water heater. They followed through and answered any questions we may have had. They discussed options and; if needed, found solutions. We are happy that they gave a fair estimate and held to it. We recommend them especially if you want your installation done the way it is suppose to be done!

Cool Today is NOT a reputable company!! I purchased an AC from Cool Today and also paid for its delivery and installation to my rental property in Siesta Key. Cool Today delivered the AC. The technician improperly installed it and then went to great lengths to cover up his mistake. As a result of the improper installation, water leaked from the AC into my condo and the condo directly below mine. I had renters in my condo at the time and had to scramble around to find another ...condo for them to move into. Then, I had to coordinate the repairs of the AC that was improperly installed, the repairs of my condo and the repairs of the condo below mine from my home that is 1000 miles away. Cool Today would not work with me at all! They have refused to pay for the repairs to the NEW AC that THEY installed. And, HR sent to me an email saying the situation (the repairs to my condo and the condo below them) will be handled by their insurance company. I immediately supplied the insurance adjuster all the info he needed to process the claim. It's been THREE WEEKS and the claim has still not been paid. I had to foot the bill for ALL the repairs and suffer two weeks of lost income from my rental property. Cool Today sold to me an AC, improperly installed it, cashed my check and walked away!! I am able to provide proof of the negligence of Cool Today. I had a third party inspect the improperly installed AC and they me with written info, as well as a video showing the improper installation. DO NOT HIRE THIS COMPANY. THEY ARE NOT REPUTABLE!! They do not care about their customers. They do not stand behind the equipment they sell and they hire inept employees. I wish I could give this company a negative star rating. One star is way too much credit. See More

Awesome Service

Excellent service with Alert/Cool Today! Yencid V. was very professional, knowledgeable in his trade, courtesy, and respectful to our home! Very refreshing to have someone like this come and fix a problem that can be stressful and worrisome! I have had two other A/C companies service my home in the past and Alert/Cool Today has by far been exceptional!

Excellent service. Service technician, John Hannan, was professional, pleasant, fixed the problem, and gone in no time at all. Thank you John and Cool Today

Ryan VanAlstyne is the best! Ever since he started servicing my air conditioning system, it works like a well oiled machine! I’ve had no problems. He explains everything to my understanding and satisfaction. I appreciate the time he takes to answer all my questions, the recommendations he gives and, respecting my decisions towards maintaining/adding services or not adding anything new. I trust Ryan and Cool Today for their excellent service every time, all the time. Thank You! Marylou

Gary Spann was professional, informative and respectful. Thank you for such great service! Kim and Dave Mario-Micheel

Today Ryan VanAlstyne did the every 6 month maintenance on our 15 year old unit. Since it is getting older it needed a couple thing. Ryan has kept our unit old unit running perfectly for 7 years now. He is always on time which is a great plus to me. In conversation I mentioned that we were going to do a couple of updates on our plumbing and electric. He introduced us to the TotalCare Today Plan which will certainly save us worry and money in the future. We are true believers in maintaining instead of waiting for a problem.

Cool today, if you’re going to pay someone to drive your company logo. Please teach them to move over for emergency vehicles. I just watched one of your drivers on 53rd street in Bradenton, NOT move over for an emergency vehicle, and just kept on driving blocking them. While the rest of traffic moved over and stopped. It wasn’t like there wasn’t room. There definitely was. Not a good way for someone to represent your company when simple rules of the road can’t be followed.

Terrible experience. A Carrier a/c unit cool today installed three years ago failed and they won’t honor the warranty clearly shown in my manual. They are claiming I had to have a service contract in order for warrant to be effective. Not according to the Carrier manual. Wanted to charge $282 just for the part for a $22 capacitor. Stay away from these guys!