Reviews

Cool Today technicians were pleasant and professional. I hope to see Steven and his awesome trainee care for our AC system into the future. Thank you!I just had another great experience with Cool Today. Alex Bermudez was so knowledgeable and efficient. He got the system back up and running quickly and was so pleasant and informative. Thank you, Alex!

Tech called ahead to alert he was coming. Arrived on time, very clean, very proper. Knew exactly what needed to be done. No fumbling around or trying to sell other services. Very professional, very clean and organized, very nice tool kit. Pedro Murillo was very knowledgeable, did not waste any time. Fixed the problem by changing the control module for the air handler fan. Answered any questions I had with confidence and fully. Excellent service.

Positive: Responsiveness

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

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Positive: ValueLancelot did an excellent job replacing the UV bulb in the Air Handler. He is courteous, attentive to detail and is a good representative for Cool Today.

Excellent service. Thorough explanation of what caused the problem we have been having with our installed humidistat. Extremely high temperatures and low humidity for an extended period made it seem AC and humidistat were malfunctioning. We were absent and had to have a neighbor work with Andrew from CoolToday. Andrew was responsive and kept all of us well informed.

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueAndrew was an excellent worker..polite, all the good things we would want in a service tech.

Positive: Professionalism, Quality, ResponsivenessAt my door in less than an hour and the a/c fixed soon after that. The tech Brian was fantastic. I would highly recommend!

Positive: Professionalism, Punctuality, Quality, ResponsivenessPhil did an excellent job of servicing our A/C unit today. All Covid-19 safety precautions were done throughout the visit.

Night and Day experience from my previous company!! Very professional and experienced to handle the job.

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Positive: Punctuality, Quality, Responsiveness, ValueJim the technician that service my equipment today was a very personable helpful uncourteous employee and courteous. Did a nice job servicing my AC unit. Thank you

Positive: ValueWe appreciated prompt professional friendly service. Paul & partner would be recommended to anyone who asked about good service

Cool Today was here for their routine maintenance. A problem was quickly discovered and repaired. Calcium build up in the water lines was creating havoc with the AC. James Piatt was the technician. Very friendly and efficient. Thanks James for a job well done.

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Positive: Professionalism, QualityTech was professional, effective, considerate and wore a mask. He found the problem quickly and fixed it.

Very professional and helpful. Excellent buisness.. Isaya who was here today was great.

Great company, and they do a quality job.

I had a wonderful experience with Cool Today. I needed a water heater replaced and they arrived same day to provide with a detailed estimate with no surprises. My water heater was replaced within 48 hours. They explained everything to me each step of the way. They even cleaned up the stain on my floor that the old water heater left behind. Thanks guys.

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueVery accommodating and professional. They are very considerate of people’s schedules and situations. Highly recommend them

Positive: Professionalism, Quality, ResponsivenessJeremy was here before the allotted time and very good when I asked questions about what was going on. So glad we have you guys for our ac needs.

Positive: Quality, ValueWe were very impressed by the professional integrity of the service technician that helped solve our air conditioner problem today. He was very patient and through, explained everything that he did. It took a while, but the problem was solved. Thank you Jade!

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Positive: Professionalism, Quality, ResponsivenessJade was fantastic. He went over & above the work needed to repair our AC on July 4th!! & he was earlier than expected. He is the best!!

Extremely reliable and cost friendly!! They’ve saved me numerous times when my husband was conveniently at work! :) even on a holiday! Thank you Cool Today!

Chris arrived on time and did an excellent job of checking over our ac/heat system. Very capable person.HRC

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Positive: Professionalism, Punctuality, Quality, Responsiveness

Very good except for the installation of the new condenser which got wired wrong

Technician was very friendly, and caring unfortunately he was not able to fix our on going issue. We have had this problem for quite a while. The fixes have been:1) ran cabers through all pipes2) had full house jetted3) ran cable from vent stack on roof 4) recommended septic treatment 5)ran cable through the toiletThey have been out at least 4 times. Problem still not resolved.

Positive: Professionalism

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueVery, very helpful. Jose was great!

Positive: Professionalism, Punctuality, ResponsivenessHave used this company for 40+ years. Good service, rapid response, good people

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Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWonderful service. We were helped by Vincent vafiades and he was absolutely fantastic. Turned a very stressful situation into something fun and easy. Definitely would recommend going through them. Very proffessional.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Steven did outstanding service for me today. He was efficient , explained the problem, will order certain parts and with another technician will return in a few days and replace the inoperative parts. And he fixed the a,/c so I have a/c until the major repairs are completed. The work.is covered by the manufactory I.e. no out of packet cost.Stan R.

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Cole is excellent man. Very professional, friendly, punctual, and knowledgeable. I recommend him for all your plumbing needs. Thanks Cole.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueExcellent job, very professional.

Positive: Professionalism, QualityCoolToday has a great installation team lead by Ivan. Very professional, explained the work being performed and his team made sure to clean up all items before leaving the job site.

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Positive: Punctuality, Quality, ResponsivenessWe were very pleased with Sarah. She was punctual and professional. We were very satisfied. Jim & Cindy Betke

Charles was at our home today. What a great man, very professional and a great representative of Cool ToDay. My wife loves this company and their service. Always % satisfied with them.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Positive: Professionalism2 hours early but thankfully I was not inconvenienced.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Joe came to our home today and when we decided not to have them do the simple repair his comment was “I guess I wasted my time here, thanks a lot” I manage a team of 60 and if a employee ever talked to a customer that way it would be a immediate termination. Take this as a training opportunity Cool Today. You have no idea who I would have referred to you. I work with over 400 clients a month. I spent 3-5 hour with each and every person I work with. We have very meaningful conversations and talk about everything. If anyone asks me who to use for Heat and AC work, I may not have a recommendation for them as I don’t have someone amazing to talk about. However I will tell them who to avoid!

I was pleasantly surprised by how professional the company was. They answered my request for a quote within minutes, planned a visit to my home within days, and showed up on time. they also give me a quote and we're able to email it to me. They were very open to answering my questions and were very knowledgeable. the only thing that could have made it better was them anticipating what questions I should have in answering those proactively. I didn't know exactly what to ask and it was more reactive. I will use them in the future.

Positive: Professionalism, Punctuality, Responsiveness

Positive: Professionalism, Punctuality, ResponsivenessVery professional salesperson and friendly, very knowledgeable also. The Installation process has been smooth and are done by two very nice professional young guys. Job well done !!

Friendly and efficient. Mindful of property Best Company for all Cooling Heating & Plumbing. Very Helpful and got the job done. Azael was an amazing technician. Explained how long the job would take, what exactly was wrong and very polite and friendly.

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueJeremy was amazingly professional. He talked me through what was wrong, fixed it & then checked out every part of the system to make sure there wasn't any additional problems. Highly recommended!!

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Jeremy was awesome. Found the problem quickly and I now have A/C. Best company ever.

took his time and did everything needed and explained it all to me so i could understand and make decisions- freindly and easy going

Positive: Professionalism, Punctuality, Quality

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueCool Today installed our 5 ton AC unit 3 years ago. The company has been terrific with follow-up and maintenance. The techs that have come out in the past have all been amazing. Today we had James Piatt. He was very efficient and great at answering my questions. He truly is a 5 star employee! Thanks, Cool Today!

Positive: Professionalism, Punctuality, ResponsivenessHelping me with an emergency! Great service!!!

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWonderful young man who took time to explain the problem and how he was going to fix it. He also gave suggestions as to how to maintain it. Very professional, respectful and polite. Thank you so much!

Positive: Quality, Responsiveness, Value

Positive: Professionalism, Responsiveness

They do what they say when they say they will. Awesome company to work with.

Positive: Professionalism, Punctuality, Responsiveness

Positive: Professionalism, Quality, Responsiveness, ValueMy comments are about Matt. Unfortunately he was not able to solve the problem--a clogged waste pipeline.

called at 7am this morning regarding AC issue and spoke to the receptionsit who took down my information and said a tech would definitely call within 2 or 3 hours. I even asked was she sure someone is available today. 4 hrs later no call. I called the receptionist to only find out no one was available until late tomorrow. Very disorganized and unprofessional not to call back to notify of such a delay when I had asked if someone was even available in the original conversations.

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueOur technician Jim was awesome!

This is the second time Cool Today has canceled a scheduled maintenance appointment. The excuse both times was "It is the hottest day so far and we have people without air conditioning." This company needs to keep it's scheduled appointments and call in more technicians for emergency appointments or plan better. We know the weather at least 10 days ahead. i have a maintenance agreement, so they aren't getting any more money from me. Emergency calls are billable. I would not recommend this company to anyone.

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWalked out to the garage to find a water leak. Called Cooltoday around 0730 on a Friday and they had a tech out by 0915. Cole was very professional, gave me a few options on repair based on cost. No pressure at all. Gave a few recommendations and quotes before leaving.

Did not keep appt. whole morning wasted. When called had no idea when or what was needed.

Great experience and services!

Positive: Professionalism, QualityEdward is a great tech, always welcome to do maintenance on my a/c!

Outstanding service and top quality work. Very very happy.

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThey were here before the appointment time and were very informative and the issues I have with my current unit. I ended up needing a new one and they laid all my options out for me!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Positive: Professionalism, Punctuality, QualityExtremely professional, methodical and very covid aware service professional. Had the problem diagnosed and part replaced in 15 minutes.

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThoroughly professional and very helpful.

Positive: Professionalism, Responsiveness

Overall satisfied with the semi annual service call. We discussed the age of our system and the options of trying to keep this unit running or replacing with a new unit. Service person was professional and helpful.Note: I might suggest you remind service personnel to try and adhere to the social distancing rules and also limit the amount of discussion on the calls ( suggest a call back on phone). With COVID-19 spiking again these things will help insure higher trust levels for customers.

Technician was professional and responsible in perfectly personable great job thank you

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Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThey are coming back to clean vents again . They were still showing signs of mold on one side of the house

Positive: Professionalism, Punctuality, Responsiveness

I can't thank you all enough for taking such great care of us during the hottest summer I can remember. Special thanks to Jimmy Mullen:)

Joe Z is hands down the nicest most honest repair person I have ever had in my home! He was able to diagnose the problem and had my air back on in such a short amount of time! Thank you Cool Today.

Todd Krause,arrived promptly,was very knowledgeable,answered our questions.

Jamarcus was beyond wonderful yesterday and very thorough with his job! He got my sink drain flowing great from up on the roof...and it even increased the power of the water coming out of my faucet in the kitchen! I SOOOO recommend him and this company for your plumbing needs! They are even coming back out to do a camera inspection on Friday of the line! WOW

Bought a new air conditioner about a week ago--Had the air conditioning ducts cleaned today--First time in 30 years--Chris Norris & Ron White were excellent service people--Came at the given time , were knowledgeable, and very efficient in their work--Explained what they were going to do and completed the job in excellent time--I liked that the company told us ahead of time what we could do to make the job go more smoothly(clearing areas below the vents and returns so that we saved time and aided in the operation)--Been with the company since 1978 (N&M then Cool Today)and have had multiple Installations and services provided from them--No complaints, great service--

These guys were awesome. They worked from 9-6 in the heat and then through a thunderstorm. Their work was excellent and I would highly recommend their services. I was very pleased with everything they did for us!

I needed a new a/c provider and my friend recommended CoolToday. I decided to replace my unit and had the pleasure of Michael R. and Erich T. as my installers. They were on-time, professional, courteous, and meticulous. I have a 3-story home so they got a lot of exercise that day but made the job look effortless. I have confidence that CoolToday is the right choice for me. Thank you Mike and Erich for all your hard work.

Very nice and professional. Quick service. I'm glad I purchased the service plan. :)

It's beyond my understanding how unintelligent these people are. My elderly mother wanted an outside door bell to hear the bell ring from outside. There was nothing originally wrong with the first doorbell a service man comes to install two different doorbells which buzzed inside my mom's house and charged her a couple of hundred dollars. After I called to complain several times before I was going to do a better business bureau complaint, I spoke to Mr. Steve Spangler who I t...hought I understood what my dilemma was. Today, after a very long period of wait, the new bell comes in and I speak to the service man. I told him what the original dilemma was. What do I come home to? Another doorbell inside the house that is not a bell, which doesn't seem to be connected right, and still are original request was never met. My mother still doesn't have an outside doorbell in case she's outside to hear if someone comes to the door. What a poorly-run company. It's not rocket science! See More

Good guys.